By booking through RentCar.do, you agree to abide by the following operational, commercial, and legal regulations designed to ensure the safety and security of both parties.
RentCar.do operates exclusively as a technological intermediary platform. It assumes no civil, criminal, or joint liability, nor acts as a guarantor for accidents, damages to third parties, death, or mechanical failures. All liability lies with the Vehicle Provider and the Renter, exempting the platform from any litigation.
Violation of any of these clauses will result in the immediate nullification of all insurance coverages, severe penalty fees, and, if necessary, remote immobilization of the vehicle via GPS.
"Same-to-Same" policy. The vehicle must be returned with the same level of fuel as when delivered. Missing fuel will be billed at a premium rate that includes the price per gallon plus a refueling service surcharge (approx. $25 USD extra). The use of incorrect fuel (e.g., Diesel in a Gasoline vehicle) will be charged at 100% of the cost (Injector and tank cleaning, plus towing).
The Renter is solely legally and financially responsible for traffic fines, parking tickets, and toll evasion. RentCar.do and the Provider reserve the right to charge the credit card on file the value of the infraction plus a $50 USD administrative fee for legal processing, even months after the rental has concluded.
Cleaning: An "Extreme Cleaning" fee (starting at $100 USD) will be charged if the vehicle is returned with unusual dirt, deep stains, or excessive sand. Smoking is strictly prohibited; any trace of smoke or ash will result in a $250 USD penalty for professional deodorization. Lost Key (Smart Key): Loss, water damage, or locking of the vehicle key will generate an automatic charge between $300 USD and $500 USD, plus operational locksmith and towing costs. Pets: Transporting animals without a closed kennel resulting in excess hair or odors will incur the maximum cleaning fee. Hydrological Risk & Exclusions: Driving through flooded roads causing engine damage (Hydro-lock) is gross negligence not covered by insurance. The insurance also does not cover flat tires, rim damage from potholes, front suspension, or glass. Repairing the vehicle at unauthorized repair shops is strictly prohibited.
Early Cancellations: Reservations may be canceled without penalty provided the request is made at least 48 hours prior to the scheduled pickup date and time.
Late Cancellations & No-Show: If you cancel within 48 hours prior or fail to pick up the vehicle ("No-Show"), you will be charged a penalty equivalent to one (1) day's rental value of the reserved vehicle plus taxes. If prepaid, the remainder will be refunded.
Early Returns: We do not offer refunds or credits for unused days if the Renter decides to return the vehicle before the contract's end date.
Late Returns: We grant a grace period of 59 minutes after the agreed return time. After this time, an hourly rate (usually 20% of the daily rate) will be charged until reaching a 3-hour delay, at which point an additional full day of rental and insurance will be billed.
Misappropriation: Failure to return the vehicle 12 hours after the end of the contract, without formal communication, will be legally processed as the crime of 'Breach of Trust' (Article 408 of the Dominican Penal Code), proceeding to immobilization, police report, and seizure.